In a recent industry shake-up, BT Redcare officially announced the closure of its operations. This decision has triggered waves of concern across various sectors, leaving our valued clients, among others, uncertain about the future of their security systems and insurance coverage. As your dedicated insurance broker, we’re here to address these worries head-on and guide you through this challenging period.

Understanding BT Redcare.

BT Redcare, a longstanding provider of alarm signalling services, has been a trusted ally for businesses and homeowners alike. Their systems have played a crucial role in safeguarding premises against potential threats. With their closure and the analogue network shutting down on 1st August 2025, clients are understandably anxious about the continuity of their security arrangements and potential impacts on their insurance policies.

BT Redcare and the Insurance Conundrum.

A significant concern revolves around the effect on insurance coverage, especially for commercial properties that require the installation of approved alarm systems as a condition for coverage. BT Redcare’s widely recognized signalling services have been an industry staple, leaving clients potentially at risk of non-compliance with policy requirements.

Our duty as insurance brokers is proactively addressing these concerns and working closely with clients to upgrade or explore alternative alarm signalling options that align with security needs and insurance obligations. In light of the BT Redcare closure, we are committed to assisting our clients in finding viable solutions.

How Packetts will support your business after BT Redcare’s closure.

Recognising the logistical challenges our clients may face, such as system reconfiguration or replacement, our team stands ready to provide expert advice. We’re committed to assisting you in seamlessly transitioning to alternative solutions without compromising on the effectiveness of your security measures, leveraging our trusted partners in the sector.

In addition to addressing immediate concerns, BT Redcare’s closure emphasises the security landscape’s dynamic nature. It shows the importance of taking a proactive approach to risk management in the long term. As part of our ongoing commitment, it extends to offering tailored risk management solutions that evolve with your ever-changing needs, ensuring continued protection against emerging threats.

While BT’s move presents challenges for our clients, it provides an opportunity for reflection and strategic adaptation. Partnering with an experienced insurance broker who understands the industry’s intricacies ensures a confident transition, navigating evolving security risks with resilience and ensuring they remain protected against emerging threats.

The closure of BT Redcare emphasises the significance of proactive risk management. Partnering with a trusted insurance broker who can provide expert guidance and support is valuable. At Packetts, our unwavering commitment is to stand beside our clients throughout this journey, delivering tailored solutions and assurance. Contact Packetts today for personalised solutions and expert advice in navigating the BT Redcare transition. Your security and peace of mind are our top priorities.